Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, returns, and customer support.
What does PrimeGear Supply sell?
PrimeGear Supply is an online store offering a range of products for customers in the United States and United Kingdom.
Where does PrimeGear Supply ship?
We currently ship orders to customers in the United States and United Kingdom.
How much does shipping cost?
Shipping is free on all products with no minimum order value.
How long does delivery take?
Our current estimated delivery time is 0–3 business days. Orders are generally handled within 0–1 business day, with transit times of 0–2 business days.
When are orders processed?
Orders are processed Monday through Saturday. The daily order cutoff time is 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
Can I return an item?
Please review our Refund & Return Policy for information about return eligibility, return procedures, and refunds.
What should I do if my order arrives damaged or incorrect?
Please contact our support team as soon as possible with your order details and information about the issue. Photos may be requested to help us review the situation.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.
How can I contact PrimeGear Supply?
You can contact our support team by email at support@primegearsupply.shop or through the Live Chat available on our website.
Where is PrimeGear Supply located?
United Kingdom:
39 Bodley Manor Way
London, England SW2 2QJ
United Kingdom
United States:
2113 Prior Rd
Wilmington, DE 19809
United States
Still Have Questions?
Our support team is ready to help with your questions about products, orders, shipping, and returns.
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