Last Updated: September 27, 2026

At PrimeGear Supply, we want our customers to have clear information about returns and refunds. This policy explains the conditions and process for requesting a return or refund for purchases made through primegearsupply.shop.

Return Period

Customers may request a return within 30 days of receiving their order.

Customers must contact PrimeGear Supply before sending any product back.

Return Eligibility

To be eligible for a return, products should generally be:

• Unused
• In resalable condition
• Not installed, assembled, modified, or altered
• Returned with the original packaging and included accessories, where applicable
• Accompanied by proof of purchase

Products that have been used, installed, modified, damaged after delivery, or returned incomplete may not qualify for a full refund.

Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible.

Please provide:

• Order number
• Product name
• Description of the issue
• Photos or other supporting information, when applicable

Depending on the circumstances, PrimeGear Supply may provide a replacement, replacement parts, repair, return, or refund.

Change-of-Mind Returns

For returns requested because of a change of mind or another non-defective reason, the customer may be responsible for the return shipping costs.

Original shipping or freight costs may not be refundable where applicable.

Return Authorization

Please contact PrimeGear Supply before sending any product back.

Do not send a return to an address shown on a shipping label or package without first receiving return instructions from us.

Restocking and Other Deductions

PrimeGear Supply does not automatically apply a restocking fee to every return.

However, deductions may apply where a returned product is incomplete, damaged, used, installed, modified, or missing original components or packaging.

Any applicable deduction will be communicated during the return process.

Refunds

Once an approved return has been received and reviewed, an eligible refund will be issued to the original payment method.

Refund processing may take approximately 5–10 business days after the refund is approved, depending on the payment provider or financial institution.

Exchanges

Where applicable, exchanges may be available.

Please contact us before returning an item so we can confirm the available options.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

If an order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure may apply.

Any shipping, freight, or processing costs already incurred may not be refundable.

Contact Us

PrimeGear Supply

United Kingdom:
39 Bodley Manor Way
London, England SW2 2QJ
United Kingdom

United States:
2113 Prior Rd
Wilmington, DE 19809
United States

Email: support@primegearsupply.shop