Refund policy

Last Updated: August 28, 2026

At PrimeGear Supply, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the terms below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the product must:

Be unused and in its original condition.
Include all original packaging, accessories, manuals, and documentation.
Not show signs of damage, misuse, modification, or installation.
Be suitable for resale.

Certain products may be subject to additional return requirements due to their size, weight, or nature.

2. Non-Returnable Items

Some products may not be eligible for return, including:

Products that have been installed, assembled, modified, or used.
Products damaged through misuse, improper installation, or neglect.
Items returned without their original packaging or included accessories.
Clearance, final-sale, or specially marked items.
Custom-made or special-order products, where applicable.

3. How to Request a Return

Before sending any product back, please contact PrimeGear Supply to request return authorization.

Please provide:

Your order number
Name and email used for the order
Product you wish to return
Reason for the return
Photos or other information when requested

Do not ship an item back without receiving return instructions from us. Unauthorized returns may not be accepted.

4. Return Shipping

Unless the product is defective, damaged upon arrival, or we made an error with your order, the customer may be responsible for return shipping costs.

For approved returns, we will provide the appropriate return instructions and address.

Original shipping charges may be non-refundable unless the return is due to a defective product, damaged shipment, or an error on our part.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide photos of the product, packaging, shipping label, and any visible damage when requested. We will review the issue and, where appropriate, arrange a replacement, repair, or refund.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Partial Refunds

A partial refund may be issued if a returned product is received with missing parts, accessories, packaging, or signs of use, damage, or diminished value that are not covered by an approved defective-product claim.

8. Exchanges

If you need to exchange a product, please contact us before returning the item. Exchanges are subject to product availability and may require additional shipping or price adjustments.

9. Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and may need to follow the return process described above.