Terms of service

Last Updated: August 28, 2026

Welcome to PrimeGear Supply. These Terms of Service ("Terms") govern your use of our website, primegearsupply.shop, and your purchase of products from us.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About PrimeGear Supply

PrimeGear Supply provides home, heating and cooling, sauna, lawn, outdoor, and related equipment and products to customers in the United States and United Kingdom.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Submit false, misleading, or inaccurate information.
Use our website to violate any applicable law or regulation.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However, product colors, packaging, specifications, availability, and other details may occasionally vary from the information shown online.

We reserve the right to correct errors, update product information, and change or discontinue products without prior notice.

4. Pricing and Availability

All prices are displayed in the applicable currency shown on the website.

Prices and product availability may change at any time without prior notice.

We reserve the right to correct pricing errors. If an order is placed with an incorrect price due to a website or system error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

Product availability
Pricing or listing errors
Suspected fraud or unauthorized activity
Incorrect customer information
Shipping restrictions
Other legitimate business or operational reasons

If we cancel an order after payment has been received, any eligible refund will be issued to the original payment method.

6. Payment

Payment must be successfully authorized before an order can be processed and shipped.

We may use third-party payment processors to securely process transactions. By submitting payment information, you authorize the applicable payment provider to process your transaction.

7. Shipping and Delivery

We currently ship to customers in the United States and United Kingdom.

Our estimated delivery time is generally 3–5 business days after shipment, subject to product availability and carrier conditions.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs processing, incorrect shipping information, or circumstances beyond our reasonable control.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers should review the applicable return requirements before sending a product back. Certain products may not be eligible for return due to their condition, size, use, installation, customization, or other restrictions.

9. Product Installation and Use

Customers are responsible for ensuring that products are installed, operated, and maintained according to the manufacturer's instructions and applicable safety requirements.

PrimeGear Supply is not responsible for damage, injury, loss, or malfunction resulting from improper installation, misuse, modification, neglect, or failure to follow manufacturer instructions.

For equipment that requires professional installation, we strongly recommend using a qualified professional.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to PrimeGear Supply unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our website content without our prior written permission.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or other harmful components.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, PrimeGear Supply will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase or use of our products, except where such liability cannot legally be excluded.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PrimeGear Supply and its affiliates, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, or misuse of purchased products.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with a revised Last Updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

16. Governing Law

These Terms will be governed by the applicable laws governing PrimeGear Supply's business, except where applicable consumer protection laws provide customers with mandatory rights that cannot be waived.

Nothing in these Terms is intended to deprive consumers in the United States or United Kingdom of protections or rights provided by applicable law.