Shipping policy

Last Updated: August 28, 2026

At PrimeGear Supply, we are committed to providing reliable shipping and a smooth delivery experience for our customers in the United States and United Kingdom.

1. Shipping Locations

We currently ship products to customers located in:

United States
United Kingdom

Shipping availability may vary depending on the product, destination, and local delivery restrictions.

2. Processing & Shipping Time

Orders are generally processed and shipped within 1–2 business days after payment has been successfully received.

Our estimated delivery time is 3–5 business days after the order has been shipped.

Please note that delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase. Certain products or promotions may qualify for free shipping, where applicable.

Additional shipping charges may apply to certain oversized, heavy, or special-order products.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking number provided to monitor your shipment directly through the applicable carrier.

5. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, PrimeGear Supply is not responsible for delays caused by:

Severe weather
Natural disasters
Carrier delays or service interruptions
Holidays or peak shipping periods
Incorrect or incomplete delivery information provided by the customer
Customs or import processing for international shipments
Other circumstances beyond our reasonable control

If your order is delayed, please contact us and we will assist you in checking the status of your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

Please contact us as soon as possible if you need to correct your shipping information after placing an order. We cannot guarantee that changes can be made once an order has been processed or shipped.

7. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.

If tracking indicates that your package was delivered but you have not received it, please first check with household members, neighbors, and the carrier. If the package still cannot be located, contact us so we can assist with the matter.

8. Large, Heavy & Oversized Products

Some of our products, including heating and cooling equipment, saunas, lawn equipment, outdoor equipment, and other large or heavy items, may require special handling or freight delivery.

For these products, delivery arrangements may vary depending on the destination and carrier. Customers may be contacted by the carrier to arrange delivery.

9. United Kingdom Orders

Orders shipped to the United Kingdom may be subject to applicable customs duties, VAT, or other import charges depending on the product and shipment circumstances.

Where applicable, such charges are the responsibility of the customer unless otherwise stated at checkout.